WHY CROSS-CULTURAL INTERVIEWING CAN BE SO HARD – p24 WHAT DO PEOPLE MEAN WHEN THEY SAY ‘I DON’T KNOW’? – p28 TALKING SOMEONE DOWN – HOW RESEARCH HELPS CRISIS NEGOTIATORS – p6 CREST SECURITY REVIEW WINTER 2018 / ISSUE 07 ISSN 2398-0540 (PRINT) ISSN 2398-0559 (ONLINE) Transitions